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Terms and Conditions

These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which GoGoFlorist.com ("we/us/our") make this website available to you and any of our services which are accessible on or via the GoGoFlorist.com site (the " GoGoFlorist.com Services").

These Terms and Conditions govern your use of the GoGoFlorist.com Site and the GoGoFlorist.com Services.

Substitution Policy

We will do everything we can to make sure your gift arrives as pictured, but sometimes substitutions, flowers, containers or accessories, may be substituted due to availability. Please know that in each case we will make sure your gift is as similar as possible to the item you ordered.

Flowers, vases, teddies and fruit baskets may be slightly different to as pictured as describe. Slight substitutions may be made -particularly at busy times such as Christmas/New Year/Valentines and Mothers day. Flowers are unique items and it is impossible for us to keep an exact inventory with every contractor we use throughout Thailand. If substitutions happen will will work with same colour or type of flowers or substitute items for other items of equal or greater value. We operate in this way since, generally our customers prefer that deliveries are made even if there are some variations, instead of getting last minute unexpected delays which can be problematic especially at peak times. All our flowers are purchased at local flower markets on a daily basis, in Thailand there is variation on what is available and when. By having a substitution policy and asking customers to agree to it when ordering allows us to offer the best quality of service and is the same way everyone operates in the flower-by-wire industry.

Products

1.1 All products as depicted on this website (as may be varied from time to time) are available in every city of the respective country under which the product is displayed. Certain products are not available everywhere. In such cases, this is clearly stated on the individual product page.

1.2 Some flower and plant products may be harmful or poisonous (lilies, in particular, can be extremely toxic to cats), if you require further information before submitting an order please contact our Customer Service.

1.3 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality, if the same is unavailable after order confirmation notification. If there is adequate time between us receiving the order and your requested delivery date/time we will contact you before making the substitution. If a last-minute order is placed and a small substitution is needed then we will deliver the substituted flowers. Please understand that flowers are completely unique items to the flower arrangement you receive may appear very slightly different from our photos. Our stock photos are examples that we closely follow when making up a flower arrangement.

1.4 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and initiate a refund your payment in full no later than 1 - 2 business days after the intended delivery date or date of communication about the same, whichever is later. Our payment providers PayPal or Stripe Payments will then send the payment back to you, which may take several days.

1.5 A few products may not be available for same day delivery or other special delivery services. Such information is given in the respective product pages Although a very rare case, please note in some locations we may need an additional 24 hours for the delivery of exotic flowers, cakes and fruit baskets.

Prices

2.1 Prices listed within the GoGoFlorist.com Service are valid for a maximum of 90 days of submitting your order.

Orders / Payment

3.1 While to checkout (place the order), you will be required to provide us with a few personal details, including the phone number and/or email id, along with those of the intended recipient and all necessary payment details.

3.2 We accept payment by Paypal, and credit and debit card payments Visa, Master, Amex & Discover. Credit and debit card payments are processed by our merchant facility providers PayPal or Stripe Payments.

3.3 By clicking on the 'place order' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions appearing anywhere on the GoGoFlorist.com site.

3.4 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

Delivery

4.1 Selected products may not be available for delivery to certain localities. We try our best to provide with such information either on the respective product page, during checkout or will communicate you after you place your order.

4.2 We do not recommend courier deliveries to hospitals or funerals.

4.3 Shipping Methods – If you wish a delivery to be made within a specific time period, you can choose the respective shipping method shown on the respective product page. Please note that some shipping methods are subject to availability and that at certain times of the year the charges for the service may vary. The information and the available shipping methods is always provided on the respective product pages when you place your order.

4.4 Deliveries via courier services cannot be delivered at specific times. All orders will be delivered during the working day between 7am to 9pm (in the recipient time zone) during normal days (exceptions are such high gifting days like Valentine’s day, Mother’s day, etc during which deliveries can happen beyond this time range).

4.5 Deliveries are available only on the days mentioned (that can be selected) in the calendar provided on the respective product page. If you could not choose a delivery date of your choice, it means a delivery is not possible on that day. Please contact our customer service team if you need any suggestions on any other gifts that may be available for your chosen day.

4.6 To avoid problems or delays with delivery, please ensure that you have provided with the full address details, including accurate postcode of the recipient and telephone number so that it would be easy for our delivery services to locate them. It would also be very helpful if you provide us with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

4.7 Certain products cannot be delivered on a specific delivery date but will be delivered during a delivery period (for eg., delivery in 2-4 business days or 3-7 business days, etc.). The time it takes for such products to be delivered is shown on the respective product page near the shipping method area. Please contact our customer service for any questions you may have about delivery dates for such products.

4.8 Whilst we agree to use all reasonable endeavors to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a local florist (or local gift shop, as applicable) or for certain orders via third party courier service. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or refund your payment in full in accordance with clause mentioned above.

4.9 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.

4.10 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items

4.11 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.

4.12 Please note that if you order a number of items for delivery to the same address, they may be dispatched separately and we cannot guarantee delivery on the same day/time.

4.13 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including disease pandemic, fire, flood, earthquake, storm, hurricane or another natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.

Cancellation

If for any reason, you wish to change or cancel your order you can do so by: email us at: info@gogoflorist.com

Such requests for cancellation/amendment are processed subject to the request before cut-off time (the time before which the order is processed/prepared).

5.1 We regret that you may not cancel an order once your order is shipped/dispatched.

5.2 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

GoGoFlorist.com Customer Contact Centre

6.1 In the event that you are not satisfied with the GoGoFlorist.com services, please address your complaints in the first instance to: info@gogoflorist.com

6.2 Our Customer Service Contact Centre is available 7:00 am to 9:00 PM Thailand time. We are open every day of the year including Sundays and public holidays. Disclaimer

7.1 (a) Subject to clause 8.1(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall be limited to the price you have paid for the products.

7.1 (b) Subject to clauses 8.1(a) and 8.1(b) above we exclude all liability for any claims, losses, demands, and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the GoGoFlorist.com Site and/or the GoGoFlorist.com Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the products supplied.

8.1 (d) Subject to clauses 1.5 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.

General

9.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the GoGoFlorist.com site and/or the GoGoFlorist.com Services from time to time. We will post any changes on the GoGoFlorist.com site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the GoGoFlorist.com Services or GoGoFlorist.com site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

9.2 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the GoGoFlorist.com site, provided that in the event of a conflict between any such other notices, policies, disclaimers, and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

9.3 We will only use the personal data (of you and of the recipient) provided by you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

9.4 A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions.

9.5 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

Intellectual Property

10.1 All other rights, including copyright, in this website are owned by Far Away Flowers PTE. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of GoGoFlorist.com. You may not modify, distribute or repost something on this website for any purpose.

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