Delivery Information

Same day delivery

Please place your order by noon in order to guarantee same day flower or gift delivery in Thailand

What happens if you go to deliver and the recipient is not there?

If the recipient is not there, we will call them on the phone number you provided for them when you ordered. We will will follow their instructions to deliver to an alternative location or redeliver at a later stage. There will NOT be extra charges for this

What happens if you try to deliver but the recipient is out of town/on holiday/in another city in Thailand?

This is not a problem. We deliver everywhere in Thailand. In this case we will send your order out from one of our other shops. There are no extra charges.

What happens if the recipient is totally unavailable to receive the order?

In this case we refund you. No questions asked.

Substitution Policy

Flowers are unique items, so items will of course look slightly different from our illustrations. Also in some areas certain items may not be available so may be substituted for similar items of equal or greater value. We work as closely as possible with the colors and type of flowers. Generally speaking red roses, pink roses, gerbera and lilies are available everywhere. Cakes may also differ slightly in appearance but not in quality.

We are one of the leading flower shops and network of florists in Thailand. We make elegant flower arrangements and also sell fruit baskets, cakes, teddies and other gifts. If you are sending flowers in Thailand you can also ask us to do other special requests for you. Contact us if you would like us to order perfumes, wines or spirits or other items not advertised on our website. We can purchase these items for you and deliver them along with your flowers for a small fee. This special requests service has been quite popular in the past and we have catered to many requests, some of them quite strange!

Policy on rejecting orders

We reserve the right to reject and cancel orders - in which case refund is made via the payment method chosen when purchasing. In most cases customers funds will be available within one hour of refunding. However some banks/credit card providers may not show the refunded amount immediately. If in any doubt please contact your bank/credit card provider directly

Teleflora Agent
Hearts
We are your Teleflora agent in Thailand. Teleflora was founded in 1934